退貨及條款（中文翻譯與說明）

概述

額外不可退貨項目：

• 禮品卡
• 可下載軟體產品
• 某些健康與個人護理用品

要完成退貨，我們需要收據或購買證明。 請勿將您的購買商品直接寄回製造商。

在某些情況下，仅授予部分退款：

• 有明顯使用痕跡的書籍
• 已開封的CD、DVD、VHS錄影帶、軟體、電玩遊戲、卡帶或黑膠唱片
• 任何非原裝狀況、損壞或缺少部件的商品（非因我們錯誤所致）
• 交貨後超過30天退回的任何商品

退款

一旦收到並檢查您的退貨商品，我們將發送電子郵件通知您已收到退回商品。我們也會通知您退款的批准或拒絕。 如果獲批准，您的退款將被處理，並在一定天數內自動信用到您的信用卡或原支付方式。

延遲或未收到退款

如果您尚未收到退款，請先再次檢查您的銀行帳戶。 然後聯繫您的信用卡公司，退款正式入帳可能需要一些時間。 接著聯繫您的銀行，通常退款入帳前需經過處理時間。 如果您已完成以上步驟仍未收到退款，請透過 {email address} 聯繫我們。

促銷商品

僅限正價商品可退款。促銷商品不可退款。

換貨

我們僅更換有缺陷或損壞的商品。如果您需要換成相同商品，請發送電子郵件至 {email address}，並將商品寄至：{physical address}。

禮物

如果購買時標記為禮物並直接寄送給您，您將收到相當於退貨價值的禮物信用額。一旦收到退回商品，我們將郵寄禮物證書給您。 如果購買時未標記為禮物，或禮物贈送者先將訂單寄給自己後再轉贈給您，我們將退款給贈送者，他們將得知您的退貨事宜。

退貨運送

要退回商品，請將商品郵寄至：{physical address}。 您需自行負擔退貨運費。運費不可退款。如果您獲得退款，退貨運費將從退款中扣除。 根據您所在位置，更換商品抵達您的時間可能有所不同。 如果退回較昂貴的商品，建議使用可追蹤的運送服務或購買運送保險。我們不保證一定能收到您的退回商品。

需要幫助？

如有退款或退貨相關問題，請透過 {email} 聯繫我們。

此政策是許多線上商店的標準範本（常見於Shopify等平台），目的是保護賣家同時提供基本消費者權益。如果這是特定網站的政策，建議直接查看原網站以確認最新版本或聯繫賣家填補佔位符（如email與地址）。如果您需要更多解釋、修改建議或特定部分的重點說明，請告訴我！

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.